Frequently Asked Questions
Subscription Delivery Notice
Subscription orders will be dispatched within 4 working days of payment.
Our Lenses
Can I switch to daysoft® daily disposable contact lenses?
Yes you can switch! daysoft® daily disposable contact lenses are made for single vision and have a spherical design.
Choose between two options:
daysoft® SILK - which incorporates hyaluronan within the matrix of the lens and saline to give cushioning at insertion. Moisture is released over the wearing period, improving comfort throughout the day.
daysoft® CLASSIC - which uses a simple saline solution and is particularly suited to those with sensitive eyes or allergies.
Do I need a valid Contact Lens Prescription?
Yes, a specific Contact Lens Prescription/Specification is required for the supply of contact lenses. It gives essential details regarding the lenses and confirms your suitability to wear contact lenses. It also lets you know when your follow-up examination is due.
Can I buy lenses to change my eye colour?
Lenses which change the appearance or colour of the eye are not made by daysoft®. Our contact lenses do have a very pale tint to assist handling, but this is not visible on the eye.
I currently wear monthly lenses - can I wear daysoft® lenses?
If your current monthly lenses are prescribed for daily wear, check our brand list during the order process and select your current brand. If your brand does not appear please contact us so that we can advise you.
I use my current lenses for continuous wear over several days - can I do this with daysoft® lenses?
daysoft® lenses are for single use daily wear only. They should not be used for sleeping and should be disposed of after one use. Daily disposable contact lenses are proven to be the safest and healthiest way to wear contact lenses. The eye health and vision benefits are greater than with lenses used for continuous wear.
Which power ranges do you offer?
daysoft® lenses are offered in a wide range of powers from -25.00 to +8.00.
Do your lenses have UV filters?
daysoft® contact lenses incorporate a UV filter. However, areas not covered by the lens, such as the conjunctiva (over the white of the eye), eyelids and other eye tissue, are also sensitive to UV. With that in mind, we recommend that you wear UV-protection sunglasses over your contact lenses at times of high UV exposure or whenever you would normally wear sunglasses.
Where are your lenses made?
daysoft® daily-disposable contact lenses are produced in the UK in the most technologically advanced contact lens laboratory in the world. We only make daily disposables because wearing fresh, sterile lenses everyday is the healthiest and most convenient way to wear lenses.
Ordering
Can I get a sample to try?
We do not supply sample or trial lenses. Every order is covered by our straightforward money-back promise, so you can place an order at www.eu.daysoft.com with complete confidence.
Why can't I order one box of daysoft® contact lenses ?
daysoft® contact lenses are supplied at very low cost, and to help keep these costs down for everyone, our minimum supply is two boxes. If you only use lenses in one eye simply enter the same prescription for ‘right’ and ‘left’.
How does your money-back promise work?
To allow you to buy with complete confidence, every order is covered by our straightforward money-back promise. Before returning your lenses for a refund, please contact our Customer Care team quoting your Order Number.
How do I enter my base curve & diameter?
daysoft® contact lenses have a Uni-Fit design giving a comfortable fit which is equivalent to soft lens brands with a base curve between 8.2 and 9.2 mm and a diameter between 13.8 and 14.5 mm. This information is printed on the foil of our lenses and more details on the specification can be found on our website in the our lenses page.
How old must I be to wear and order daysoft® contact lenses?
Your optician will advise if you can wear contact lenses. If you have been prescribed contact lenses and are under 16, your parent, guardian or other authorised person must place the order on your behalf.
Our Environmental Credentials / Creating a greener world
What is INPAC® Technology?
daysoft®’s innovative INPAC® Technology now means we use up to 63% less plastic packaging per lens compared to other contact lens producers because the lens is formed entirely in the pack. Imperfections are avoided and hygiene is improved because the lens is never handled. The small cavity which can be felt at the bottom of the INPAC® ‘blister’ is where the dry lens was formed before absorbing 58% weight in saline and expanding by a similar amount, becoming a high-precision super-soft daysoft® lens.
Can I recycle my order?
Our plastic blisters are identified as Class 5, PP – polypropylene. Changes in our manufacturing process with INPAC® Technology mean that there is no feasible means for us to incorporate the chasing arrows recycling symbol on the blister. Polypropylene is recyclable but it is best to check whether your local facility accepts it in their recycling stream. The cardboard and foil are also recyclable. While there are no biodegradable contact lenses on the market, the lenses contain a large percentage of water (58% for daysoft® lenses) and this will recycle naturally. The environmental impact of the remaining contact lens is therefore very small.
Your contact lens prescription
I wear contact lenses but my Optician has not issued a Contact Lens Prescription.
Your Optician should provide your Contact Lens Prescription at the completion of Fitting and Contact Lens Aftercare examinations. Just ask for a copy if it is not given to you.
I think my Contact Lens Prescription may have changed - can I order different lens powers?
We recommend that before ordering lenses, you consult your optician if you have any concern about your eyes or if you think your Contact lens Prescription has changed.
My prescription has changed - can I return the lenses I have not used and change them for the new prescription?
Please contact our Customer Care team quoting your Order Number to allow us to assist.
Can daysoft® give me a prescription?
daysoft® do not provide prescriptions. Your optician will assess your suitability for contact lens wear and provide a valid prescription where appropriate. Regular Contact Lens Aftercare examinations will check that your eyes remain healthy and that you are getting the best from your contact lenses as well as keep your Contact Lens Prescription up-to-date.
My prescription is for toric lenses - can I use daysoft® lenses ?
daysoft® lenses have a spherical design. A Toric version is not currently available so if you have been prescribed Toric design contact lenses we will not be able to supply replacement lenses.
I require lenses to correct an astigmatism - can I use daysoft® lenses?
daysoft® lenses have a spherical design. A Toric version to correct astigmatism is not currently available so if you have been prescribed Toric design contact lenses we will not be able to supply replacement lenses.
My prescription is for multi-focal lenses - can I use daysoft® lenses ?
daysoft® lenses are single vision lenses and are not manufactured in this design. Monovision is one of several ways to correct vision using single vision lenses. Please speak to your Optician to discuss if this would be suitable for you.
Delivery and Returns
When can I expect delivery of my lenses?
Orders placed before 3pm (BST) Monday - Friday will be dispatched on the same Business day. Business days are Monday to Friday, excl. UK public holidays. Please refer to our delivery page for more details
Do you offer next day delivery?
We don't offer next day delivery. Please refer to our delivery page for more detail on the options available for your country
What happens if my lenses do not arrive?
Please contact our Customer Care team quoting your Order Number to allow us to assist.
What happens if goods arrive damaged?
Please contact our Customer Care team quoting your Order Number and details of the damage to allow us to assist.
How do I return lenses for refund?
Before returning your lenses, please contact our Customer Care team quoting your Order Number. It would help us if you could briefly outline the difficulty you encountered. You will find more information in our Help section.
What if I change my mind after using some of my daysoft® lenses?
If for any reason you are not satisfied, please contact our Customer Care team quoting your Order Number to allow us to assist.
How does your no quibble money-back promise work?
We want our customers to be delighted with our products and prices, so for your peace of mind we offer a no quibble money-back promise. If, for any reason, you are not satisfied with your purchase, please contact our Customer Care team. It would help us if you could briefly outline the difficulty you encountered.
Lens Wear
Can I sleep in my daysoft® lenses?
daysoft® lenses are for single use daily wear only. They should not be used for sleeping and should be disposed of after one use. Daily disposable contact lenses are proven to be the safest and healthiest way to wear contact lenses. The eye health and vision benefits are greater than with lenses used for continuous wear.
Can I swim with my contact lenses in?
The advice from us at daysoft® is to not wear contact lenses when swimming.
Can I use eye drops with my lenses?
You can use eye drops while wearing your daysoft® lenses - just make sure that the eye drops you’re using are compatible with contact lenses. If you have been prescribed any medicated eye drops, please check with your prescriber before using them while wearing your lenses.
Subscription
How does my subscription work?
Set up your subscription in 3 easy steps:
You are in control of your subscription plan. Modify, skip or cancel your subscription at any time. If a subscription does not suit your needs, you can order as required.How can I amend my subscription?
Your subscription can be tailored to your needs - amend your quantity and frequency to suit you by logging into your eu.daysoft.com account. You can also modify, skip or cancel at any time. If a subscription does not suit your needs, you can order as required.
Changing Your Order
You can change any part of your order before the payment due date - the prescription, brand, quantity, frequency, delivery address or payment details.
Does my subscription automatically renew?
Your subscription will automatically be renewed based on the frequency selected when creating your subscription plan. Simply log in to your eu.daysoft.com account to make any changes if needed.
How do I cancel my subscription?
Cancelling your subscription can be done by either logging into your eu.daysoft.com account, contacting the daysoft® team at Yourteam@daysoft.com or +441698 714895 or by using the ‘Contact us’ section on our website. Why not consider skipping a delivery or changing your frequency instead?
How do I reactivate my subscription?
To reactivate your inactive subscription, sign in on the website and click the re-order button. After confirming your reactivation, your next order date will be set to the day of re-activation.
Can I skip my subscription?
You are in control of your subscription plan. Skip your subscription at any time. If a subscription does not suit your needs, you can order as required.
Payment
What forms of payment do you accept?
We accept Apple Pay, Google Pay, Shop Pay, debit and credit cards for payment, including Visa, Mastercard, AMEX and more.
How do I get a receipt for my insurance provider?
In your account, eu.daysoft.com account view your order and right click/share the page to print, when in the print view choose save as PDF to save the order details to your device.
What is Shop Pay?
Shop Pay is an online wallet that offers a simplified, faster checkout process by saving and securely encrypting your email address, payment and shipping details and your phone number (for SMS verification of your account).
Once the information is saved, you can speed through future checkouts with just one click. Hassle-free, time-saving online shopping!
Do I need to set up an account with Shop Pay before purchasing?
No, you can either opt-in to use Shop Pay during the checkout process and press ‘save my information for a faster checkout’ or download the Shop App and save your payment information that way.
How can I view my order?
You can view your contact lens order either from the email confirmation you received after purchase or on the Shop app. If you have created a Daysoft account, you can login and view your order there too.
Why choose Shop Pay at checkout?
Apart from offering an accelerated checkout service, Shop Pay aligns with Daysoft’s commitment to the environment.
Shop Pay calculates the carbon emissions each delivery produces and plants or protects enough trees across the globe to offset this.
Choosing Shop Pay means you are reducing the environmental impact of your online purchases, at no extra cost. You can read more about how Shop Pay is investing in the planet and supporting climate solutions here.